American Helpdesk in Dallas, TX | Telecommunication Consulting

American Helpdesk (AHD) offers a variety of helpdesk services and call center support services, which are available for outsourcing by businesses and government entities throughout the United States and Canada. AHD enjoys strong financial stability with a senior management team that has been working together for more than 20 years.
Medical Helpdesk Services provide a real sense of security by ensuring that any technical questions that arise at any time of the day or night are answered promptly and efficiently; any assistance needed in operating any aspect of a computer, whether hardware or software related will be provided regardless of the scope of the problem; and, any critical situations that arise will be met with a swift and accurate solution.
Call Center Outsourcing Solutions
Call center outsourcing is a low cost, deductible alternative to operating an in-house equivalent. Customer service, care and retention are key issues for most companies in today's competitive marketplace where customers are not only demanding immediate access to information but, also, an efficiency of response.
Setting up an in-house call center has, for a long time, been a necessary and expensive element of continued customer care. But with the increasing cost and importance of customer support the service is now being outsourced more and more, by companies who understand the necessity of customer service and retention, and appreciate the ability to select a tax-friendly alternative, and place one of the most important aspects of their success in the hands of an experienced call center.
At AHD our helpdesk team is comprised of qualified customer service and support specialists, software trainers, computer specialists and engineers with diverse backgrounds required to provide relevant technical online support to customers. Currently the area of operations revolves around website navigation and troubleshooting, diagnostics, Software, Hardware, configurations, installations and setup with a focus on providing support.
American Helpdesk has a wide variety of helpdesk services available for businesses:
- Technical Support
- Internet Connectivity Support
- Website Navigational Assistance
- CRM - Customer Relationship Management
- Medical Helpdesk Services
- Bank and Financial Helpdesk Services
- Helpdesk Services for Schools
- Customer Relationship Management - CRM
- Inbound and Outbound Calls
- General Product Information and Support
- Installation, Setup and Repair
- Training for Software, Hardware and Internet
- Troubleshooting
- Diagnostics
- Maintenance
- Customer Care
- Crisis Resolution
and More
American Helpdesk operates a 24/7 call center, offering a variety of customer oriented services.